This incident occurred due to the API domain being included as part of a new Cloudflare Zero Trust access policy. This meant the API was returning 403 errors and ultimately elements of our services were failing to load.

We understand the inconvenience this incident has caused and we will explore solutions to prevent this from occurring again in the future. Thank you for your patience and we appreciate you choosing frixion.

All services have recovered. This incident is resolved.

We have identified the root cause and a fix has been applied. We will monitor the affected services for signs of recovery.

Help Center, Products and Frixion Dash are still not showing any signs of recovery. The root cause of this issue is being investigated.

A new update is being deployed to these services and recovery is being monitored.

Help Center, Products and Frixion Dash are showing no signs of recovery. We are re-investigating these services' issues.

Our support bot (Kevin) has made a full recovery. We are actively monitoring the recovery of other services.

We have completed the rollback and recovery is being actively monitored.

We have made the decision to completely rollback the changes made during the maintenance on Sunday. We estimate service restoration within the hour.

We're investigating this issue.